Frequently Asked Questions

  • Customer Accounts did not carry over when we redesigned our website in June of 2023. You will have to create a new account to store new order history. We apologize for the inconvenience.

  • You may think you’re not receiving all of our emails, however our email frequency has gone down this year. We now only send out emails every other month or so. We post more regularly to Instagram and Facebook, so be sure to follow us there!

    Another possibility is that our emails have started landing in your spam folder. Be sure to check there and mark our emails as “not spam.”

    If you believe that you are no longer subscribed, you can re-subscribe using the sign-up form below in the footer of our website.

    If you still believe there is an issue with your subscription to our emails, please reach out via our Customer Support form here.

  • We’re committed to ensuring that you are satisfied with your products, services, and overall experience at Uniquely Pure.

    If you have an issue with your order, please fill out the contact form on the Customer Support page.

    Note: Customer Support is available in regular working hours Monday to Friday. We will get back to you within 2 business days. Thank you for your patience.

  • Uniquely Pure is a vendor only at all pop-up markets listed on the Events page, unless stated otherwise. Please contact the event organizer directly with questions. You can find the event organizer by Googling the event name and date, and locating their link to apply. Please do not use the form on our Contact page to inquire about becoming a vendor. Thank you!

  • Some packaging may vary due to changes in our supply chain. Rest assured that amounts, product quality, cost and value will remain the same unless noted otherwise. For example, the packaging for our Natural Glow Hydrating Face Line has recently changed, and with that a couple of the products are now in larger bottles. This is why the cost of the line and a couple of the individual products has increased.

  • The $150 minimum to receive free Canadian shipping must be after any discounts applied. Please check the total in your shopping cart before proceeding to see if a shipping charge has been applied after any discounts, and add more products to your cart if needed and desired to meet the minimum for free shipping. The calculator in the red bar at the top of the page calculates based on the pre-discount value.

  • Most of our packaging is recyclable. Be sure to properly wash out all tubs and bottles with warm soapy water prior to recycling. If you aren't sure if an item is recyclable, please check with your local recycling facility as the requirements can vary depending on the area. Any soft plastics, such as on the Silky Cinnamon Lotion Bar or the Bath Salt and Bath Bomb bags, should be disposed of in the garbage.

  • In addition to shopping online right here on our website, you can find us at pop-up markets by checking out our Events page, and with select stockists by visiting the Store Locator page.